- 1300 785 314
- info@revitalcare.com.au
Revital Care
Revital Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect the following types of personal information:
Personal Details: Name, date of birth, gender, address, contact number, email.
Health Information: Medical conditions, disabilities, care needs, support requirements, and related information (with consent).
NDIS Information: Plan details, funding information, participant number.
Emergency Details: Next of kin, guardian, or support contact details.
Website Data: IP addresses, browser type, and usage statistics when you visit our website.
We collect personal information when you:
Contact us via phone, email, or our website.
Register for or use our services.
Provide consent forms or NDIS plan details.
Communicate with our staff during care and support services.
We collect and use personal information for the following purposes:
To provide high-quality disability support services.
To comply with NDIS requirements and other legal obligations.
To communicate with participants, families, and guardians.
To process payments, claims, and funding.
To improve our services, programs, and website.
We only use or disclose personal information when:
It is necessary for providing services and supports.
We are required by law or regulation (e.g., NDIS, health, or safety obligations).
We have your consent to share information with third parties such as healthcare professionals or allied service providers.
It is necessary to prevent a threat to life, health, or safety.
We take all reasonable steps to ensure your personal information is:
Stored securely in physical and electronic records.
Protected from unauthorized access, misuse, or disclosure.
Accessed only by staff who require it to provide services.
You may request access to, or correction of, your personal information at any time. We will respond within a reasonable timeframe in line with the Privacy Act 1988.
Our website may collect limited information through cookies and analytics tools. This information is used to improve your browsing experience and is not used to personally identify you.
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
If you have a privacy concern or complaint, please contact us. We will work with you to resolve the matter. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For privacy-related questions or requests, please contact:
Revital Care
Wotso, Westpoint Shopping Centre,
17 Patrick Street, Blacktown, Sydney, NSW 2148
Phone: 1300 785 314
Email: info@revitalcare.com.au
Personalised support, vibrant day experiences, and meaningful care – Revital Care is where connection and growth begin.